If you’ve added your Mastercard® credit cards to a digital wallet, locking your card will prevent it from being used for digital wallet purchases in stores, merchant apps, and online.If you’ve added your Visa® card to a digital wallet, you can still make digital wallet purchases in stores, merchant apps, and online while your card is locked.Incoming balance transfers will still be processed. Please note that we do not control how merchants choose to designate these transactions. To avoid service interruptions, locking your card will not stop recurring transactions (such as subscriptions and gym memberships) that the merchant designates as recurring transactions.Locking your card will prevent it from being used for new purchases, ATM withdrawals, cash advances, and online purchases from merchants that have the card on file.The card lock/unlock feature provides convenient, self-service control of your account if you have temporarily misplaced your credit card or if, for a limited period of time, you want to prevent yourself from using your credit card or prevent an authorized credit card user from using their credit card. Yes, Visa® and Mastercard® Credit Cards can be temporarily turned off. What should I do if I see a fraudulent charge on my card?.We will send you and email letting them know that a transaction has been declined. What happens when someone tries to use my card when it’s locked?.If you don’t see the lock/unlock control, you don’t have access permissions to use this feature. The lock/unlock feature is only available to the card owner. What if the lock/unlock feature is not available on my card?.If you’ve added your debit card to a digital wallet, you can still make digital wallet purchase in stores, merchant apps, and online while your card is locked. ![]() ![]() ![]() Locking your card will prevent it from being used for new purchases, ATM withdrawals, and online purchases from merchants that have the card on file.We will send an email notification if a declined transaction occurs as a result of the card being locked.We will send you a confirmation email when the card is locked or unlocked.When I lock/unlock my card, when will the change take effect?.The card lock/unlock feature provides convenient, self-service control of your account if you have temporarily misplaced your card or if, for a limited period of time, you want to prevent your card from being used.
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